Techhub.ke Frequently Asked Questions
Operating Hours; Monday to Saturday from 8:00 am To 6:00 pm
Sundays From 10:00 am To 5:00 pm
1. About Techhub.ke
Who is techhub.ke?
techhub.ke is a leading online electronics and home appliances store in Kenya, offering genuine products from top brands.
We’re located at Electronics House, Luthuli Avenue, Nairobi.
Are your products new and authentic?
Yes, everything we sell is 100% Brand-New and Genuine, sourced directly from authorized manufacturers and distributors.
We do not sell refurbished or second-hand electronics.
Do you have a physical store?
Yes — our head office and store are at Electronics House, Luthuli Avenue, Nairobi. You’re always welcome to visit either to view products before buying, or for customer support.
What are your operating hours?
Our online store is open 24/7. Our physical store is open From 8:00am to 6:00pm on weekdays and 8:00am to 5:00pm on weekends and public holidays. Yes We’re Available 7 days a week!
How can I contact customer support?
Call/WhatsApp +254 722 411426 Or +254 716 062538
Email: info@techhub.ke
In person: Pay us a visit at Electronics House, shop 39,40 Luthuli Avenue, Nairobi
Do you offer bulk or corporate discounts?
Yes — we offer special pricing for bulk and corporate orders. Contact our sales team for a custom quote.
How do I stay updated on new arrivals and offers?
Sign up for our newsletter at the bottom of the website, or follow us on our social platforms.
Are your prices negotiable?
Our prices are already set to be competitive, so we don’t negotiate individual prices — but we do run regular promotions and discounts.
2. Ordering & Payment
How do I place an order?
Hit the ‘Add To Cart’ Button you’d like to buy. You can add as many items as you like to your cart, you can ‘view cart’ to confirm your order then, proceed to checkout; fill in your delivery details, and choose your payment method.
What payment methods do you accept?
We do accept payments through M-Pesa, Visa/MasterCard debit or credit cards (including international cards), and bank transfer.
Is it safe to pay online?
Absolutely safe — Our site uses a secure, encrypted payment gateways to protect your personal and financial information.
Do you offer cash on delivery?
We do offer Cash On Delivery within and Limited to Nairobi region.
How do I pay with M-Pesa?
Select M-Pesa at checkout and enter your phone number. You’ll get an STK push requesting for your M-Pesa PIN. Enter your M-pesa pin to complete the payment. You’ll receive a call shortly after from us to inform that we’ve received the payments and make arrangements on how we should deliver your order.
Can I use a mobile money service other than M-Pesa?
Currently only M-Pesa is supported for mobile payments.
Can I change or cancel my order after placing it?
It is Possible only if it hasn’t been processed for shipping yet. Contact support immediately to request a change or cancellation.
Will I get a tax invoice / receipt?
Yes, a digital tax invoice is emailed once your order is processed and delivered. If you choose in-store pickup, a physical receipt is available on request.
What happens if my payment fails
Do not attempt multiple payments in a row —Immediately contact our support team for help.
Can I use a promo/coupon code?
Yes — We do offer time-limited promos regularly to maximize customer satisfaction. To access, enter the unique code in the “Coupon Code” field at checkout and watch the magic happen.
If a product’s price changes after I order, does it affect my Purchase?
Not at all. You’ll only pay the amount displayed at the time you place your order, regardless of later changes.
Do you offer installment payments or layaway?
Not directly, but we can recommend third-party financing partners.
Do you sell gift cards?
Not currently — it’s on our ‘Coming Soon’ list.
Do you offer gift wrapping?
Not at this time.
Is there a discount for paying in full via M-Pesa, or for returning customers?
No discount tied to payment method specifically, but returning customers can benefit from our regular promotions and exclusive offers.
3. Shipping & Delivery
How long does delivery take?
Within Nairobi: Same-day delivery
Outside Nairobi: 1-3 business days, depending on location
How much does delivery cost?
Delivery fees depend on your location and the size/weight of the product. The exact cost is shown at checkout before you confirm your order. We offer free deliveries within Nairobi.
Do you deliver across all of Kenya, including remote areas?
Yes, to all major towns and other regions, using reliable courier partners or parcel services of your choice. We fulfill all due deliveries countrywide.
How can I track my order?
Once your order is confirmed, processed and shipped, you’ll get a unique order number through Email and SMS. In the main menu on the website header, find and open the ‘TRACK ORDER’ tab. Key-in the order number. This will enable you to track your order on the courier’s website.
What if I’m not available to receive my delivery?
Our Support Team will contact you shortly after payments have been received and make arrangements on how the goods should be delivered.
Can I change my delivery address after ordering?
Contact us immediately — we’ll try to update it, but this can’t be guaranteed once the order is already processed.
Can I pick up my order myself?
Yes — Choose “Store Pickup” at checkout to collect from our physical store at Electronics House, shop No. 39,40 Luthuli Avenue.
Do you offer installation for appliances like TVs or washing machines?
Not directly, but we can recommend professional installers on request.
What if my package arrives damaged?
Contact us immediately with photos and videos if possible, showing the condition of the product(s), and we’ll process the claim accordingly. For more information, Read Our Warranty and Returns Policy
Are delivery charges refundable?
No, unless the return is due to our error or a faulty item.
4. Returns, Refunds & Warranty
What’s your return policy?
Returns are accepted within 7 days of delivery if the item is unused, in original packaging, and in good condition. Faulty/used items are unacceptable unless if it’s handed over for repairs which will be handled under the Warranty Policies. For more info, read the Warranty and Returns Policy.
5. Account & Website
What’s your privacy/data security policy?
We only collect the personal information needed to process your order, we use secure servers and encryption, we never will share your data with third parties without consent. For more info; read Our Privacy Policy
How do I reset my password?
Click “Forgot Password” on the login page and follow the email instructions.
Can I delete my account?
Yes — contact customer support to request account deletion.
Can I leave a product review?
Yes, on the product page — we do love your reviews. Ensure to leave yours before leaving the site. This helps other customers make informed decisions.
Do you have a loyalty program?
Not really, We’re working on one —Subscribe to our newsletter, and we’ll keep you posted
Are there hidden charges?
No — the listed price is final, apart from delivery fees, which are shown clearly at checkout.
What if an item I want is out of stock?
You can sign up for a restock notification and we’ll email you once it’s back.
Can’t find a product on the site?
Try the search bar first. If it’s still not there, contact us — we may be able to source it for you.
I have a question before buying — who do I ask?
Reach out to customer support by phone or email; we’re happy to help you decide.
Washing machines:
We stock both semi-automatic and fully automatic models — the type is stated in the product description.
Spare parts:
We don’t sell these directly, but can point you to the right service center or dealer.
Wrong item received?
Contact us right away — we’ll replace the item with the correct one at no extra cost.
Do you sell laptops, cameras, and power inverters?
Yes — laptops and computer accessories, digital/security cameras, and power inverters are all part of our catalog.