Warranty and Returns Policy
TECHHUB ELECTRONICS LTD.Refund & Returns PolicyYour satisfaction is our top priority |
Quick SummaryReturn window: 7 days from the date you received your order Condition: Unused, in original packaging with all accessories included Refund method: M-Pesa or bank transfer within 3-5 business days Contact us first: Always reach out before sending anything back Phone / WhatsApp: 0722411426 Email: info@techhub.ke |
1.Our Promise to You
At Techhub Electronics, we want you to love every product you buy from us. We stock only genuine, quality-tested electronics from trusted brands. If something is not right with your order, we are here to make it right — quickly and without hassle.
This policy explains your rights and the steps to follow when you need to return a product or request a refund.
2.Return Eligibility
You may return a product if ALL of the following conditions are met:
- The return request is made within 7 days of receiving your order
- The product is unused and in its original condition
- The product is in its original packaging with all accessories, manuals, and free gifts included
- You have proof of purchase (order number, receipt, or M-Pesa confirmation)
Non-returnable itemsThe following items cannot be returned unless they are faulty or damaged on arrival: • Products that have been opened, used, or installed • Products damaged by the customer after delivery • Perishable or hygiene products (e.g. earphones once opened) • Products purchased on a Final Sale or Clearance basis • Products without original packaging or missing accessories |
3.Damaged or Defective Products
We take product quality very seriously. If your product arrives damaged or develops a fault within the warranty period, we will resolve it at no cost to you.
Arrived damaged (DOA — Dead on Arrival)
If your product is damaged when it arrives:
- Contact us within 48 hours of delivery via WhatsApp on 0722 411 426
- Send clear photos or a short video showing the damage
- We will arrange a free collection and send you a replacement or full refund
Develops a fault within warranty period
- Contact our support team with your order number and a description of the fault
- We will assess the product and advise whether it qualifies for repair, replacement, or refund
- Manufacturer warranty periods vary by product — check your product documentation
4.How to Start a Return
Please follow these steps carefully. Do not send any product back without contacting us first.
|
Step |
What to Do |
|
Step 1 — Contact us |
Call or WhatsApp us on 0722411426, or email info@techhub.ke. Tell us your order number and reason for return. |
|
Step 2 — Get approval |
Our team will review your request and confirm whether it is approved. We will give you return instructions. |
|
Step 3 — Pack the product |
Pack the product securely in its original box with all accessories, manuals, and free gifts included. |
|
Step 4 — Return the product |
Bring it to our Nairobi store, or we will arrange a pickup if the return is due to a fault or damage. |
|
Step 5 — Receive your refund |
Once we receive and inspect the product, we will process your refund within 3-5 business days. |
5.Refunds
How refunds are paid
Refunds are paid using the same method you used to pay for your order:
- M-Pesa payments are refunded to your M-Pesa number
- Bank card payments are refunded to your bank card/Account
- In exceptional cases, we may offer store credit if agreed with the customer
Refund timeline
|
Situation |
Refund Timeline |
|
Product received and inspected — approved |
3-5 business days |
|
Damaged / faulty product confirmed |
1-3 business days |
|
M-Pesa reversal |
Same day or next business day |
Please note:Original delivery fees are non-refundable unless the return is due to our error or a faulty product. If you received free delivery, a standard delivery fee may be deducted from your refund for change-of-mind returns. |
6.Exchanges
Would you prefer a different product instead of a refund? We are happy to arrange an exchange, subject to stock availability.
- Exchanges follow the same eligibility conditions as returns (see Section 2)
- If the replacement product costs more, you pay the difference
- If it costs less, we refund the difference to your original payment method
- Contact us on 0722411426 to discuss exchange options
7.Delivery of Returned Products
Who pays for return shipping depends on the reason for the return:
|
Return Reason |
Who Pays Return Delivery? |
|
Product arrived damaged or faulty |
Techhub Electronics pays — we arrange free collection |
|
Wrong product sent to you |
Techhub Electronics pays |
|
Change of mind / ordered wrong item |
Customer pays return delivery cost |
8.Contact Us
Our customer support team is ready to help you Monday to Saturday, 8:00 AM to 7:00 PM.
Get in touch with us:
Phone / WhatsApp: 0722411426 Email: info@techhub.ke Website: www.techhub.ke Location: Nairobi, Kenya Hours: Monday to Saturday, 8:00 AM – 7:00 PM |
Thank you for shopping with Techhub Electronics!!We are committed to making your experience outstanding every single time. |
Last updated: September 2026
TECHHUB ELECTRONICS LTD.Refund & Returns PolicyYour satisfaction is our top priority |
Quick SummaryReturn window: 7 days from the date you received your order Condition: Unused, in original packaging with all accessories included Refund method: M-Pesa or bank transfer within 3-5 business days Contact us first: Always reach out before sending anything back Phone / WhatsApp: 0722411426 Email: info@techhub.ke |
1.Our Promise to You
At Techhub Electronics, we want you to love every product you buy from us. We stock only genuine, quality-tested electronics from trusted brands. If something is not right with your order, we are here to make it right — quickly and without hassle.
This policy explains your rights and the steps to follow when you need to return a product or request a refund.
2.Return Eligibility
You may return a product if ALL of the following conditions are met:
- The return request is made within 7 days of receiving your order
- The product is unused and in its original condition
- The product is in its original packaging with all accessories, manuals, and free gifts included
- You have proof of purchase (order number, receipt, or M-Pesa confirmation)
Non-returnable itemsThe following items cannot be returned unless they are faulty or damaged on arrival: • Products that have been opened, used, or installed • Products damaged by the customer after delivery • Perishable or hygiene products (e.g. earphones once opened) • Products purchased on a Final Sale or Clearance basis • Products without original packaging or missing accessories |
3.Damaged or Defective Products
We take product quality very seriously. If your product arrives damaged or develops a fault within the warranty period, we will resolve it at no cost to you.
Arrived damaged (DOA — Dead on Arrival)
If your product is damaged when it arrives:
- Contact us within 48 hours of delivery via WhatsApp on 0722 411 426
- Send clear photos or a short video showing the damage
- We will arrange a free collection and send you a replacement or full refund
Develops a fault within warranty period
- Contact our support team with your order number and a description of the fault
- We will assess the product and advise whether it qualifies for repair, replacement, or refund
- Manufacturer warranty periods vary by product — check your product documentation
4.How to Start a Return
Please follow these steps carefully. Do not send any product back without contacting us first.
|
Step |
What to Do |
|
Step 1 — Contact us |
Call or WhatsApp us on 0722411426, or email info@techhub.ke. Tell us your order number and reason for return. |
|
Step 2 — Get approval |
Our team will review your request and confirm whether it is approved. We will give you return instructions. |
|
Step 3 — Pack the product |
Pack the product securely in its original box with all accessories, manuals, and free gifts included. |
|
Step 4 — Return the product |
Bring it to our Nairobi store, or we will arrange a pickup if the return is due to a fault or damage. |
|
Step 5 — Receive your refund |
Once we receive and inspect the product, we will process your refund within 3-5 business days. |
5.Refunds
How refunds are paid
Refunds are paid using the same method you used to pay for your order:
- M-Pesa payments are refunded to your M-Pesa number
- Bank card payments are refunded to your bank card/Account
- In exceptional cases, we may offer store credit if agreed with the customer
Refund timeline
|
Situation |
Refund Timeline |
|
Product received and inspected — approved |
3-5 business days |
|
Damaged / faulty product confirmed |
1-3 business days |
|
M-Pesa reversal |
Same day or next business day |
Please note:Original delivery fees are non-refundable unless the return is due to our error or a faulty product. If you received free delivery, a standard delivery fee may be deducted from your refund for change-of-mind returns. |
6.Exchanges
Would you prefer a different product instead of a refund? We are happy to arrange an exchange, subject to stock availability.
- Exchanges follow the same eligibility conditions as returns (see Section 2)
- If the replacement product costs more, you pay the difference
- If it costs less, we refund the difference to your original payment method
- Contact us on 0722411426 to discuss exchange options
7.Delivery of Returned Products
Who pays for return shipping depends on the reason for the return:
|
Return Reason |
Who Pays Return Delivery? |
|
Product arrived damaged or faulty |
Techhub Electronics pays — we arrange free collection |
|
Wrong product sent to you |
Techhub Electronics pays |
|
Change of mind / ordered wrong item |
Customer pays return delivery cost |
8.Contact Us
Our customer support team is ready to help you Monday to Saturday, 8:00 AM to 7:00 PM.
Get in touch with us:
Phone / WhatsApp: 0722411426 Email: info@techhub.ke Website: www.techhub.ke Location: Nairobi, Kenya Hours: Monday to Saturday, 8:00 AM – 7:00 PM |
Thank you for shopping with Techhub Electronics!!We are committed to making your experience outstanding every single time. |
Last updated: September 2026