Privacy Policy

TechHub.ke Privacy Policy

Last Updated: August 30, 2025

TechHub.ke is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, techhub.ke.

By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact us via email or phone
  • Participate in a survey, promotion, or contest

The types of personal data we may collect include, but are not limited to:

  • Identity Data: Your name, username, or similar identifier.
  • Contact Data: Your billing address, delivery address, email address, and phone number.
  • Financial Data: Payment card details and other financial information required to process your payments.
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including communicating with you about your purchase and arranging for delivery.
  • To manage your account and provide you with a personalized experience on our website.
  • To send you our newsletter, marketing, and promotional communications, in accordance with your preferences.
  • To improve and maintain the functionality of our website and services.
  • To respond to your customer service requests, inquiries, and feedback.
  • To detect and prevent fraud and other malicious activities.
  • To comply with legal obligations and enforce our terms and conditions.

3. Lawful Basis for Processing

We will only process your personal data where we have a lawful basis to do so under the Kenya Data Protection Act, 2019. The legal bases for our processing of your data may include:

  • Consent: You have given us clear consent to process your personal data for a specific purpose.
  • Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
  • Legal Obligation: The processing is necessary for us to comply with the law.
  • Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and freedoms.

4. Disclosure of Your Personal Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and IT and web hosting providers. These parties are contractually bound to keep your information confidential and secure.
  • Legal and Regulatory: We may disclose your information if required to do so by law or in response to a court order, subpoena, or other legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.

We will not sell, rent, or lease your personal information to third parties without your explicit consent.

5. Data Security

We have implemented appropriate technical and organizational measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to employees and third parties who have a business need to know, and they are subject to a duty of confidentiality.

In the event of a personal data breach, we have procedures in place to deal with it and will notify you and any applicable regulator where we are legally required to do so.

6. Your Data Protection Rights

Under the Data Protection Act, 2019, you have the following rights regarding your personal data:

  • The right to be informed: You have the right to be informed about the use to which your personal data is to be put.
  • The right to access: You have the right to request a copy of the personal data we hold about you.
  • The right to rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
  • The right to object to processing: You have the right to object to the processing of all or part of your personal data.
  • The right to erasure: You have the right to request the deletion or destruction of your personal data.
  • The right to data portability: You have the right to receive the personal data concerning you in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@techhub.ke. We may need to verify your identity to ensure your right to access your personal data.

7. Cookies

Our website uses cookies to enhance your browsing experience. A cookie is a small file placed on your device. We use cookies to:

  • Remember your preferences and settings.
  • Analyze website traffic and usage.
  • Provide you with a more personalized experience.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

Email: info@techhub.ke